Milliman Ranked Number One in Overall Client Satisfaction in the 2005 DCP Study
SEATTLE, WA, November 14, 2005 -- Milliman announced today that it has been ranked #1 in overall client satisfaction in the 2005 Defined Contribution Provider (DCP) study of the nation's leading defined contribution plan recordkeepers. The independent study, conducted by Boston Research Group, is widely recognized as the most objective and thorough measurement of defined contribution record keeping capabilities.
"In an industry that has commoditized the relationship with clients, Milliman stands out because of our emphasis on personalized client service," said Mark Johnson, Milliman's national employee benefits practice director. "While we're quite pleased with the outcome of the Boston Research Group study, we also recognize the need to continue doing the things that make us a trusted partner. That includes listening to client concerns, anticipating changes in the industry, and leveraging our 58 years of experience to develop solutions on our clients' behalf," Johnson added.
The 2005 DCP Study rated 22 defined contribution record keepers on the services they provide to their clients. Using surveys and telephone interviews, nearly 2,000 plan sponsors were asked to assess their satisfaction with and loyalty to their defined contribution plan record keeper. Milliman ranked #1 in both overall client satisfaction and satisfaction with record keeping services in 2005.
About Boston Research Group
Warren Cormier is founder and President of Boston Research Group, a full service market research firm. Mr. Cormier is recognized as a market research leader in the defined contribution industry. His work has covered virtually all aspects of the defined contribution market and his annual DCP Study has become the standard for service quality measurement in the 401k arena. He has more than twenty years of quantitative and qualitative experience in financial services.
About Milliman
Milliman, a global professional services firm, provides innovative solutions that help organizations around the world optimize performance by aligning their people and financial strategies to meet their business objectives. With 32 offices in the United States, including four service centers, Milliman also has offices in Bermuda, Hong Kong, London, Madrid, Mexico City, Milan, Munich, Sao Paulo, Seoul, Tokyo and Warsaw. Milliman serves the full spectrum of business, financial, government and union organizations by providing insight to solve client issues in the areas of retirement and other employee benefits, healthcare, life insurance/financial services, and property/casualty insurance. For further information, visit http://www.milliman.com .
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