MassMutual Retirement Services Adopts Enhanced Regional Model
SPRINGFIELD, MA, January 23, 2008 -- In yet another demonstration of its commitment to providing best-in-class service to retirement services advisors, plan sponsors and participants, MassMutual has adopted an enhanced regional model for its advisor and plan sponsor service operations. The regional service teams, comprised of both relationship managers and account managers, will be led by four newly-appointed assistant vice presidents of service. The regional model offers enhanced synergy between sales and service both before and after a plan is sold, and will deliver relationship consistency in serving both advisors and sponsors on an ongoing basis. MassMutual will continue to have separate dedicated service teams for its TPA Alliance, Taft-Hartley and PEO clients.
"Our goal is to make it as easy as possible to do business with MassMutual and to deliver the highest level of service possible to advisors, plan sponsors and participants," states Marie Augsberger, senior vice president and chief operating officer for the company's Retirement Services Division.
As the regional service model is implemented, each MassMutual relationship manager and account manager will retain existing account assignments. As new plans are installed, assignments will be made to align geographically by region. This model delivers relationship consistency between MassMutual, the plan advisor and the plan sponsor, and ensures that clients and advisors are served by a team that is geographically accessible as appropriate.
Four new assistant vice presidents of service have been appointed to lead the four regional service teams as follows:
Joanne Kisiel, Assistant Vice President, Southeast Region, who joined MassMutual in 1981, has more than 25 years of experience in the Retirement Services business including roles in audit, training, project management, customer service and operations management. Most recently, Kisiel served as director of new business installation. In this role, she led MassMutual's National Accounts New Business Installation operation where she and her team achieved top tier customer and advisor satisfaction scores while supporting a rapidly growing number of new plans.
Eric Leverson, Assistant Vice President, Northeast Region has more than 18 years of experience in plan administration, compliance and relationship management roles. He joined MassMutual in 1995 and was most recently director of relationship management for the company's Eastern region. Prior to joining MassMutual, Leverson spent six years with Cigna.
Una Morabito, Assistant Vice President, Midwest Region, brings more than 16 years of experience in the Retirement Services business to her new role, including relationship management, account management, and overseeing MassMutual's nonqualified compensation business. She joined MassMutual in 1996 and was most recently the director of national accounts, supporting some of MassMutual's largest and most complex clients with a high degree of expertise and satisfaction.
Tracy Tierney-Clifford, Assistant Vice President, West/Southwest Regions joined MassMutual in November of 2007 from Putnam Investments where she led the relationship management team supporting the Western region. Prior to that, she served in both plan administration and relationship management roles. Tierney-Clifford also brings outstanding relationship-building skills to her new role.
"MassMutual implemented regional distribution teams in 2007 and our service teams are now organized to mirror that regional model," says Bill O'Grady, senior vice president of national sales and distribution for MassMutual's Retirement Services Division. "As such, sales and service management are ideally aligned to deliver MassMutual's customer value proposition to advisors with quality and consistency across their entire book of retirement business."
About MassMutual Financial Group
For more information about MassMutual Retirement Services, please call 888.626.4911.
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