Chatham Releases TPA Benchmarking Study
WALTHAM, MA, October 8, 2013 -- Chatham Partners recently concluded its 2nd annual TPA Satisfaction and Needs Assessment Study; surveying 173 TPAs and gathering their opinions of leading retirement service providers. The study assessed TPAs' attitudes and perceptions of leading retirement service providers, including their levels of satisfaction with providers' TPA support services, personnel, technology, product and service offering, and overall impressions. Approximately 75% of the respondents are service-only TPAs, and 25% are producing TPAs.
Key findings include:
The results of this study suggest that the providers selling the most business are making it the easiest for TPAs to do business with them. Though many retirement service providers offer strong product and services capabilities, TPA service is a critical component in creating strong TPA relationships. Providers who build a strong support network for TPAs will have a competitive advantage over firms solely focusing on product.
For more information please call Joshua Dietch at (781) 314-0610 or email him at firstname.lastname@example.org.
About Chatham Partners
Chatham Partners provides customized market research, including win/loss sales analysis and client satisfaction studies, multi-client research studies, and strategy consulting services that help businesses understand the explicit, implicit, and latent needs of clients and prospects. Our fact-based analysis and recommendations enable organizations to improve sales processes, client service/retention, product/service offerings, and market perceptions. (www.chathampartners.com).
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